Ma.
Data Entry|Concierge|Customer Service|Real-time Analyst|VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
December 1st, 2024 (2 days ago)
Member Since
February 25th, 2017
Profile Description
I am looking for a job where I can utilize and sharpen my skills.
What I Offer:
Customer Service: I provide great customer service by being responsive, transparent, empathetic, and clear in my communication with clients.
Workforce Real Time Analyst: Monitoring KPIs and Metrics
Data Analysis: Use Excel and Google Sheets to analyze data. Implement formulas and functions to automate tasks.
Data Cleaning: Fixing or removing incorrect, corrupted, incorrectly formatted, duplicate, or incomplete data within a dataset. Ensure your data is accurate, consistent, and ready for use.
TOOLS:
Avaya CRM - Dashboard to monitor agents
Zendesk: a cloud-based customer service software
Jira: project management and issue tracking tool used by teams to plan, track, release, and support software
Excel: PivotTables, VLOOKUP, INDEX-MATCH, etc.
Google Sheets: Formulas, Functions, Data Analysis
Data Visualization: Excel Charts, Google Sheets Charts
I have 8 years of experience as a customer and technical support representative, providing
In addition, I have over 5 years of experience as a Data Entry Specialist and a year as a Workforce Specialist.
I am a quick learner, adaptable, and passionate about my work. I would like to contribute my skills to your company's success.
Top Skills
Other Skills
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dumaguete City, Negros Oriental
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 31%
- Influence: 38%
- Steadiness: 21%
- Compliance: 10%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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