Mikaela

Graphic Designer | Email Marketer & Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.58/hour ($806.08/month)

High school diploma

Last Active

April 5th, 2025 (today)

Member Since

March 24th, 2025

Profile Description

I am a skilled Graphic Designer, Email Marketer, and Customer Service professional with extensive experience in supporting online business owners. I specialize in creating visually compelling designs, crafting high-converting email campaigns, and delivering exceptional customer service to enhance brand presence and customer satisfaction. With a strong attention to detail and a results-driven approach, I effectively manage customer inquiries, build brand-consistent marketing materials, and optimize email marketing strategies for maximum engagement.

My objective as a freelancer is to provide high-quality and reliable services that contribute to the success of online businesses. I offer expertise in Graphic Design, Email Marketing Campaigns, Customer Service Management, Branding & Visual Communication, CRM Handling, Customer Engagement Strategies, and other creative and customer-focused tasks.

I've been on the field for over 2 years now and have developed the skills necessary to deliver high-quality work. My capabilities are not limited as I strive to continue learning and go beyond my comfort zone. My positivity, drive, and eagerness to explore makes the best at what I do.

Here are the following services I can offer to you and your business:

- Email Campaign, Newsletter and SMS Creator 
- Creating Graphics and banners with Canva
- Following Hex Codes and SOP
- Updating Work Progress and Updates using Notion, Google Sheets and Trello.
- Social Media Posting Schedule using Buffer
- Data Collection and Data Entry
- Product Research
- Email and Call Documentation
- Fulfilling orders, Tracking and Taking orders in Shopify
- Email and Call Documentation
- Inbound and Outbound calls using Telerion and JustCall
- Process Refund and Replacement
- Email Support using Gmail, Zendesk and HelpScout
- Responding Comments and message on Instagram and Facebook
- Create and Managed Escalation for Customers concerns
- Calendar Management using Google Calendar and Calendly

I'm highly skilled, enthusiastic, I believed in hard work and honesty. I am always in making a long term professional relationship with who I work for to ensure that every projects becomes successful. So, if you hire me, I can assure you that you will not regret your decision.

Top Skills

Experience: 1 - 2 years

I created Email marketing or Bespoke and Newsletters.

I managed customer emails with ecommerce account and I also worked as a customer support at US Visa.

Experience: 1 - 2 years

I created email campaign banners in this tool and designing products or product promotion.

Other Skills

Experience: Less than 6 months

Experience: 6 months - 1 year

I created email campaign or bespoke and newsletters promoting their properties in different real estate company in UK. For example, Martin and Co and Winkworth.

Experience: Less than 6 months

In this tool I managed taking orders, refund, replacement, Detecting fraud and Unfulfilled orders, editing information and product listings.

Experience: Less than 6 months

I was tasked to find potential products to add on list

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
23
Gender
Female
Website
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Address
Tagum, Davao del Norte
Tests Taken
None
Government ID
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