Service Delivery Manager|Virtual Assistant|Customer Service 

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

January 25th, 2025 (yesterday)

Member Since

February 22nd, 2017

Profile Description

Experienced Virtual Assistant/Service Delivery Manager | Results-Driven Professional

With over 15 years of experience in the BPO industry and 2 years as a Virtual Assistant, I have a proven track record of delivering exceptional service, optimizing processes, and driving business growth.

Key Achievements:
Leadership and Hybrid Role Success: Promoted to a hybrid role within a year, supporting both clients and internal teams to deliver seamless operations and exceptional service.
Client Relationship Management: Strengthened client relationships by providing personalized support, streamlining communications, and addressing issues proactively, resulting in improved retention and repeat business.
Operational Efficiency: Increased project efficiency by managing boards effectively, meeting timelines, and resolving delays through targeted follow-ups and reminders.
Process Optimization: Streamlined documentation processes and compliance standards, enhancing efficiency and alignment with industry regulations.
Data-Driven Insights: Delivered actionable insights through quality audits, improving team performance, service delivery, and product outcomes.
Marketing and Funnel Management: Boosted ad performance with strategic launches, audience targeting, and troubleshooting, while optimizing sales funnels through audits and integration of Meta tools.
Executive Support: Improved executive productivity through effective calendar management, pre-call preparation, and concise meeting minutes that facilitated strategic decision-making.
Cross-Functional Collaboration: Acted as a liaison between departments, ensuring clear communication and project alignment to achieve organizational goals.
Administrative Excellence: Empowered clients by managing routine and administrative tasks, enabling focus on core business priorities, and delivering timely, accurate documentation and reports.

Why Choose Me?
I am not just a service provider—I’m a proactive problem solver who takes ownership of challenges and delivers results. My reliability, adaptability, and eagerness to learn new strategies have consistently made me a valued contributor to every team I’ve worked with.If you’re looking for someone who can not only meet expectations but exceed them, let’s connect! I’m excited to bring my expertise and dedication to help your business grow.