Roffel

Fulfillment and Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Bachelors degree

Last Active

March 31st, 2025 (3 days ago)

Member Since

March 23rd, 2025

Profile Description

With five years of experience in the dropshipping industry, including three years as a team leader, I have developed a strong ability to manage customer interactions efficiently while ensuring smooth operational workflows. My expertise in customer service, order management, and dispute resolution makes me confident in my ability to contribute effectively to your team.

Top Skills

Marketing » CRM » Freshdesk

Experience: 2 - 5 years

- Oversees agents and ensures smooth ticket resolution. - Monitor ticket progress and ensure SLAs are met. - Reassign or escalate tickets as needed. - Handles customer inquiries and resolves tickets.

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

- Trained and guided customer service representatives to ensure timely and professional support. - Managed escalated customer concerns, implementing proactive solutions to reduce refunds and chargebacks. - Maintained high responsiveness to emails, ensuring prompt and effective customer engagement. - Played a key role in enhancing customer satisfaction and strengthening brand loyalty.

Office and Administration » Team Leadership

Experience: 2 - 5 years

- Led a team responsible for managing live chat, email support, and inbound calls, ensuring seamless and efficient customer interactions. - Supervised daily operations to maintain high response rates, quick issue resolution, and excellent service quality across all communication channels. - Provided coaching and mentorship to team members, helping them improve their communication skills and problem-solving abilities. - Monitored performance metrics and customer feedback to identify areas for improvement and implement process enhancements. - Ensured that all inquiries were handled professionally and proactively, maintaining a high level of customer satisfaction and brand reputation.