An experienced call center representative for 4 years with a relevant experience in both voice an non-voice account handling an international retail account. Strong in strategic planning, risk management and a natural problem solver. Eager to apply my interpersonal skills and passion for building strong client relationships. Used my conflict resolution expertise to achieve a 95% customer satisfaction rate. Seeking to leverage my skills to enhance customer loyalty and support operational goals.
Experience: 2 - 5 years
Provide real time assistance to the customer through chat. Assisting them with their order issues and billing issues. Helped them in troubleshooting if they encounter any issues with their account and on the promotions that our company offers.
Experience: 2 - 5 years
Experience: 1 - 2 years
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