Social Media Manager with Graphic Design Skills

✅ Professional Email and Chat Handling – Respond to customer inquiries and emails in a timely and professional manner. ✅ Customer Service and Support – Provide support and assistance to clients and customers through multiple channels. ✅ Conflict Resolution and Problem-Solving – Handle client issues calmly and effectively to maintain satisfaction. ✅ Managing Client Communications – Keep clients informed and updated about ongoing projects. ✅ Drafting Reports and Presentations – Create professional documents and presentations for meetings and reports.

✅ Affiliate Marketing – Promote products and services through strategic affiliate links. ✅ Lead Generation and Outreach – Identify and reach out to potential clients and business opportunities. ✅ Market Research and Analysis – Analyze market trends to identify business opportunities. ✅ Influencer Outreach and Partnerships – Connect with influencers to expand brand presence. ✅ Sales Funnel Management – Manage customer journey from awareness to purchase.

✅ Content Creation and Scheduling – Develop and post engaging content across social media platforms. ✅ Social Media Monitoring and Engagement – Respond to comments, messages, and mentions to boost engagement. ✅ Hashtag Research and Strategy – Research and use trending hashtags to increase visibility and reach. ✅ Performance Tracking and Reporting – Monitor social media metrics and adjust strategy based on insights. ✅ Canva and Adobe Photoshop for Graphics – Create eye-catching graphics and promotional content.

✅ Email Management and Organization – Organize inbox, filter spam, and respond to important emails promptly. ✅ Calendar Scheduling and Management – Coordinate meetings, appointments, and deadlines to avoid conflicts. ✅ Data Entry and Database Management – Accurately input and organize data in spreadsheets and databases. ✅ Appointment Setting and Follow-Ups – Schedule and confirm client appointments to maintain smooth operations. ✅ Travel Booking and Coordination – Arrange travel itineraries, accommodations, and transportation. ✅ File Organization and Document Management – Maintain and organize files for easy access and retrieval.

✅ Google Workspace (Docs, Sheets, Slides) – Manage and collaborate on documents and spreadsheets. ✅ Microsoft Office (Word, Excel, PowerPoint) – Create professional documents, reports, and presentations. ✅ Project Management Tools (Trello, Asana, ClickUp) – Organize and track project progress efficiently. ✅ CRM Platforms (HubSpot, Salesforce) – Manage customer relationships and track sales performance. ✅ Automation Tools (Zapier, IFTTT) – Automate repetitive tasks to increase efficiency.

Research and Analysis ✅ Competitor Analysis – Study competitors to identify strengths and weaknesses. ✅ Keyword Research – Find relevant keywords to improve content visibility. ✅ Data Collection and Reporting – Compile data into reports to support decision-making. ✅ Trend Analysis – Identify and capitalize on market and industry trends.

✅ Graphic Design Using Canva and Adobe Creative Suite – Design logos, social media posts, and marketing materials. ✅ Video Editing (Basic) – Create and edit short videos for social media and marketing. ✅ Branding and Visual Storytelling – Develop a consistent brand identity and story.