Customer Service and Sales Professional with Leadership Expertise – Experience

Currently supporting Voya Financial, a leading financial, retirement, investment, and insurance company. Responsibilities include assisting clients with financial solutions, empowering individuals and businesses, and contributing to community investment initiatives.

Provided customer service and sales support for DirecTV (AT&T), assisting customers in selecting premium channel packages and services. Responsibilities included managing existing accounts, generating new sales opportunities, and organizing daily schedules to engage with potential customers and Provided top-tier customer service for T-Mobile by addressing customer inquiries, resolving complaints, and offering technical support. Responsibilities included handling customer concerns efficiently and ensuring customer satisfaction to enhance brand loyalty.

Engaged in professional conversations with merchants to identify and resolve issues, providing coaching and growth opportunities for their businesses. Assisted Shopify users in optimizing their platforms and maximizing business potential.

Served as a Medical Claims Specialist, responsible for gathering and processing information required for medical insurance claims. Duties included assessing coverage eligibility, documenting claim actions, and resolving disputes through approvals and proper documentation.

Specialized in assisting customers with Apple product inquiries, troubleshooting issues, and providing world-class technical support. Responsible for processing and managing customer orders to ensure accuracy, completeness, and compliance with company standards.

Led a team in developing marketing strategies, contacting potential clients, and assessing customer needs to offer suitable insurance plans. Responsibilities included maintaining client records, preparing reports, and coaching team members on effective sales techniques and customer service best practices.