Katrina
Customer Service Representative Quality Assurance Analyst
Verified
Overview
Looking for full-time work (9 hours/day)
at $6.00/hour ($1,188.00/month)
Associates degree
Last Active
March 20th, 2025 (2 days ago)
Member Since
March 15th, 2025
Profile Description
Efficient customer service professional with 6+ years of experience in call center services. Adapt in handling 50+ calls /emails daily while consistently resolving client issues smoothly and quickly. Committed team player, wanting to be a part of renowned organization to contribute towards the growth of the organization based on my expertise and to further my personal capabilities by learning from the new exposure within the structed framework of the organization.
Top Skills
Customer Support » Phone Support
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Write, maintain and update from time to time a manual of standard operating procedures and quality control checklist. Monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Customer Support » Customer Relationship Management
Experience: Less than 6 months
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Customer Support » SaaS
Experience: 6 months - 1 year
Customer Support » Sales Support
Experience: 1 - 2 years
Customer Support » Sales Support » Food Service
Experience: 1 - 2 years
E-Commerce » Order processing
Experience: 1 - 2 years
Customer Support » Product Knowledge
Experience: Less than 6 months
E-Commerce » Order processing » Order Tracking
Experience: 1 - 2 years
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Jacinto, Pangasinan
- Tests Taken
- IQ
- Score: 103
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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