Efficient customer service professional with 6+ years of experience in call center services. Adapt in handling 50+ calls /emails daily while consistently resolving client issues smoothly and quickly. Committed team player, wanting to be a part of renowned organization to contribute towards the growth of the organization based on my expertise and to further my personal capabilities by learning from the new exposure within the structed framework of the organization.
Experience: 5 - 10 years
Experience: 1 - 2 years
Write, maintain and update from time to time a manual of standard operating procedures and quality control checklist. Monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
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