Amazon Account and FBA Reimbursement Specialist

Helping my client to place orders using shipstation.com. This includes Customer Service from placing orders, buyer inquiry and return and refund.

As an employee, I was responsible for numerous tasks at karparts360.com, including Drop shipping, listing updates, and customer service using Amazon.com, eBay, Shopify, and Walmart, carparts.com e-commerce platforms. • Handling Customer Inquiries – Answering questions about products, services, and company policies. • Resolving Complaints – Addressing and solving customer problems efficiently and professionally. • Processing Orders & Transactions – Assisting with purchases, refunds, exchanges, and account management. • Placing customer order through Website and Dropshipping tool. • Providing Product/Service Information – Educating customers about features, benefits, and usage. • Following Up with Customers – Ensuring customer satisfaction and building relationships. • Maintaining Customer Records – Updating databases with customer interactions and transactions. • Escalating Complex Issues – Reporting unresolved problems to supervisors or specialized departments. • Adhering to Company Policies – Following standard procedures and compliance guidelines. • Collaborating with Teams – Working with sales, technical support, and other departments for better service. • Gathering Customer Feedback – Collecting insights to improve services and products.

Helping my client to place orders using shipstation.com. This includes Customer Service from placing orders, buyer inquiry and return and refund.

My duties as an email support representative include helping clients, fixing problems, and disseminating information via email. •FBA Seller Support •Reimbursement Case Manager