Customer Service |Loan Officer VA |ESL Teacher

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

February 26th, 2025 (today)

Member Since

February 17th, 2017

Profile Description

Versatile professional with 8+ years of experience in customer service, administrative support, and online ESL teaching. Proficient in a wide range of tools and technologies, with a proven ability to deliver excellent service in a BPO environment, efficiently manage enrollment processes, administrative tasks, and teach English effectively.

Customer Service Representative - Billing Department BPO Company | 1.5 years
-Handled inbound billing calls and provided basic troubleshooting.
-Performed upselling and cross-selling of services.
-Maintained high customer satisfaction.
-Utilized tools such as CSR/ERone, Eistein to assist customers.

Processing Officer Vocational School | 2 years and 8 months
-Managed the enrollment process and verified documents for prospective students.
-Conducted phone outreach to provide information and assist with enrollment.
-Performed data entry to add student information into the system using Google Docs and Microsoft Office.
-Scheduled training sessions and assessments using Google Calendar and Microsoft Outlook.
-Finalized documents post-training and assessment, and submitted results online.
-Coordinated with students and staff through Zoom, Skype, and Microsoft Teams.
-Managed digital files using One Drive, Dropbox, and Google Drive.

Online ESL Teacher Freelance | Over 5 years
-Conducted online English classes for students of various age groups using Zoom, Skype, and Google Meet.
-Developed and implemented tailored lesson plans using Google Docs and Canva.
-Utilized interactive teaching methods to engage students and enhance their learning experience.
-Consistently received positive feedback for improving students' language skills.
-Managed schedules and communication through Google Calendar and Gmail.
-Processed payments through PayPal and Payoneer.
-Ensured high-quality content with Grammarly and Capcut.

Skills and Expertise:
Customer Service: Billing, Upselling, Troubleshooting
Administrative Support: Enrollment Processing, Data Entry, Scheduling, Documentation, Admin Tasks
Teaching: ESL Instruction, Lesson Planning, Student Engagement

Technical Skills: 
CSR/ERone, Eistein, Canva, Capcut, Zoom, Skype, WhatsApp, Facebook, Instagram, Telegram, Gmail, Outlook, One Drive, Dropbox, Google Drive, Google Calendar, Google Docs, Google Forms, Google Sheets, Google Meet, PayPal/Payoneer, Grammarly, Microsoft Teams, Microsoft Office, Slack,Trello

Known for strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Excited to contribute to your team. Contact me to discuss further.