Joana
Property Manager | Airbnb Team Lead |CSR
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Not Specified
Last Active
December 26th, 2024 (yesterday)
Member Since
February 17th, 2017
Profile Description
I was with the BPO industry for over 7 years and handled different international accounts in customer service.
I worked with Airbnb as a Case Manager/Subject Matter Expert/Team Lead (4 yrs)
Experienced Property Manager and Co-host handling multiple properties across different platforms. (2 yrs)
-Responding to guest's messages (calls/texts/emails)
-Assisting guests with any issues during their stay
-Creating a house manual
-Handles resolution complaints
-Handles review disputes
-Completes guest reviews and responses
-File resolution claims
-Listing a property
-Coordinate with the cleaning and maintenance team
-Hospitable
-Hostaway
-Guesty
-Hostfully
-Breezeway
-Pricelabs
-Superhog
-Ring Central
-Openphones
-Slack
-Teams
-Lock Apps (August, Yale, Schlage, etc.)
-Monday
-Asana
-Notion
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan CIty
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 45%
- Influence: 31%
- Steadiness: 15%
- Compliance: 11%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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