Award-winning Customer Service Employee

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

Bachelors degree

Last Active

November 26th, 2024 (today)

Member Since

February 16th, 2017

Profile Description

Highly motivated and detail-oriented individual with more than 14 years of experience in customer service and received awards for being a top performer. Possesses excellent communication skills, both verbal and written, as well as exceptional problem-solving abilities. Ability to work well under pressure and manage multiple tasks simultaneously. Demonstrates a strong commitment to customer satisfaction and team collaboration.

• Great communication skills, both verbal and
written

• Exceptional problem-solving abilities

• Ability to work well under pressure

• Excellent organizational skills

• Hired, motivated and coached employees as they provided attentive, efficient service to customers
• Assessed employee performance and provided helpful feedback and training opportunities
• Proficient in Microsoft Office, customer service software, knowledgeable in CRM

• Demonstrated ability to work independently and as part of a team

• Strong commitment to customer satisfaction

• Knowledge of customer service principles and
practices

• Experience in providing customer support in busy call center environments for directory assistance, requests for numbers, text services for mobile customers, range of additional services including financial advice, legal advice, medical advice, train times, cinema listings, category inquiries, and responded to virtually any answerable question

• Skilled internet researcher, the ability to quickly identify keywords

• Excellent grammar and spelling

• Fast and accurate typing

• Enthusiastic, passionate, creative, clever, curious, and dedicated.

• Handle customer requests; provide excellent customer service and information to customers as reflected in quality score and text processing time or time to answer.

• Computer and technology savvy