E-commerce - Shopify | Social Media Management- Facebook & Instagram l Marketing

My social media management expertise encompasses active monitoring and strategic engagement across platforms like Facebook Meta and Instagram. I prioritize prompt responses to inquiries, comments, and direct messages, understanding that timely communication is crucial for maintaining a positive brand image and fostering customer satisfaction. My experience extends to developing and curating targeted content, including posts and ad campaigns on Facebook, designed to reach and resonate with specific audiences. I am adept at handling collaboration inquiries, demonstrating my ability to leverage social media for partnerships and growth. Furthermore, I excel in monitoring customer reviews on Facebook, Trustpilot, and Yotpo, proactively addressing feedback to safeguard and enhance the brand's reputation.

I efficiently assist customers with ordering, tracking, and modifying orders, cancellation as well as processing supplement orders, discounts, refunds, compensations, and checking inventories.

As a key support professional, I provided comprehensive administrative assistance to the Operations and Marketing Director, playing a crucial role in departmental, branch, and company-wide operations. My responsibilities encompassed a wide range of tasks, including coordinating and executing marketing activities, managing social media platforms (Facebook, Instagram, TikTok), and implementing targeted Facebook Ads campaigns. I effectively tracked marketing campaign performance, delivering detailed reports on results. I cultivated and maintained strong relationships with partners and guests, facilitating seamless communication and collaboration. I prepared detailed reports, presentations, and sales summaries, leveraging technical data to provide actionable insights. I ensured meticulous document management, organized office files for optimal efficiency, and prepared essential business documents such as contract drafts which includes leasing, purchase requisitions, and payment requests. I contributed to the onboarding process and meticulously managed calendars, scheduling meetings and coordinating project activities. Proactively planning routine operations and special projects under the direction of senior management, I consistently contributed to team productivity and organizational success.