Customer engagement professional committed to resolving customer's issues. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively resolve customer's issues both in customer service and as technical support.
Experience: 2 - 5 years
Worked as customer service professional for a voice LOB assisting customer's for both customer service and tech.
Experience: 2 - 5 years
Worked as technical support for Microsoft Surface. Main role is to assist customer's with basic troubleshooting for them to get up and running with their devices eg processing replacement orders when needed.
Experience: 5 - 10 years
I have worked as a team leader/supervisor for over 5 years supporting voice/chat as technical support and customer service.
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