Customer Service

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 26th, 2025 (today)

Member Since

February 12th, 2017

Profile Description

**E-commerce Customer Support Specialist**
I am a passionate and self-motivated individual dedicated to providing exceptional customer service in the e-commerce industry. My well-organized and task-driven nature allows me to thrive in fast-paced environments while ensuring that every customer interaction is positive and helpful.
**Order Fulfillment Expertise:**
I specialize in fulfilling orders across various platforms, including Oberlo, Dropified, Amazon, and Shipstation. My ability to process orders swiftly—within 24 hours—ensures customers receive their products quickly and efficiently. I handle everything from fixing order mismatches to keeping customers informed every step of the way.
**Customer Support Superpower:**
With extensive experience in customer support, I am adept at using email ticketing systems to manage queries and resolve issues like chargebacks and refunds. I also maintain active engagement on social media to foster community and support, ensuring every customer feels valued.
**E-commerce Platforms Proficient:**
I work seamlessly with multiple e-commerce platforms, including Shopify, WooCommerce, Walmart, and Amazon, making me versatile in meeting the needs of different businesses.
**Communication Is Key:**
Building long-term relationships with clients is at the heart of my approach. I always strive to provide suggestions that benefit everyone involved and maintain clear communication throughout the process—whether it’s via email, social media, or any channel of preference.
**Skills and Experience:**
- Proficient in order processing and fulfillment for e-commerce (especially AliExpress dropshipping).
- Product listing and management in Shopify using tools like Oberlo.
- Efficient Amazon order fulfillment and customer support.
- Admin support and virtual assistance, including web research and data entry.
- Strong social media support and moderation skills.
**Tools of the Trade:**
I am well-versed in various software tools including Shopify, Dropified, Oberlo, FreshDesk, Konnektive, Zoho, and a suite of email platforms such as Gmail and Zendesk. My technical proficiency allows me to navigate and utilize these tools to better serve customers and streamline operations.
**LUpgrade to see actual infouage Skills:**
I am fluent in both written and spoken English, ensuring clear communication with clients.
I take pride in my reliability and commitment to delivering outstanding customer service. Let’s connect and make your customer experience exceptional!