Team Leader | Customer Support Associate

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 22nd, 2024 (today)

Member Since

February 9th, 2017

Profile Description

 1. Team Leader/Customer Support Associate 
-Responding to customer queries in a timely and accurate way via phone, chat o email.
-Deliver exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
-Help
large volume of customers every day with a positive attitude and focus on customer
satisfaction. 
-Led the members of the team in the delivery of the service Responded
to team support questions quickly to maintain call center efficiency. 
-Ensure the service
meets Service Levels and KPIs

2. Outbound Sales Representative 
-Received inbound sales calls and converted each to a closed sale 
-Strategically changed customer service or inquiry calls to a closed sale call
Identified prospects that fit the target demographic 
-Used database, CRM, or other software to track progress with new prospects 

3. Technical Support Representative  
-Maintained customer accounts and information. 
-Analyze, troubleshoot, and resolve technical issues of the customer (TV, Internet &
Home Phone.
-Managed incoming calls and customer service inquiries regarding phone or mobile
phone services, billing concerns, or promo packages.
-Identified and assessed customers' needs to achieve satisfaction
Provided appropriate solutions on time. 

4. Virtual Assistant/Customer Support 
-Customer support for an application (PlantSnap App) 
-Research and data entry that will improve the application 
-Responded to customer's feedback 

5. Technical Support Representative 
-Analyzed, troubleshoot, and resolved technical issues of the customer (Cable TV)
-Assisted customers regarding their billing concerns.
-Pitching for Sale