Resume:
Skills and Qualifications:
Have
years of experience in different field in BPO and IT related professions and Virtual
Assistant, Customer Service via
via Phone Call or In person support. Knowledgeable Desktop/Laptop on Hardware
and Software Technical issues and can provide a detailed report of
troubleshooting.
Also
possess of experience as a Lead Generation Specialist on-site or virtual
assistant. This role only limited to data gathering and scraping, database
management, quality assurance, admin task.
I
have been also a virtual assistant who had a minimum knowledge on photo and
video editing as my part time job and commission base.
Well
experienced in Troubleshooting of Hardware and Software Technical issues.
?
Posses experienced on Hardware Replacements and Software Installation of
Laptop,
Desktop
and AIO (All in One) of Dell and Non-Dell related products.
?
Have experiences in using various CRM and ticketing tools: Salesforce,
ServiceNow,
Zoominfo, MailChimp, Agent Workshop
?
Have flexible experience working in different industries.
?
7 Years Lead Generation Specialist on a BPO company. Has a background of 2 Year
Virtual
assistant
?
Break and fix of Laptops and Desktop.
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?
Chat support (1 Year)
Tools and Application
<!--[if !supportLists]-->?
<!--[endif]-->Salesforce, ServiceNow,
Workshop,
<!--[if !supportLists]-->?
<!--[endif]-->Genesys, Sales Navigator, Linkedin, MS 365, Asana, Slack, Google
Spreadsheet, Google Drive, Oracle and Sap Titan to check the Orders, or used
for Order Management
Experience: Less than 6 months
Helpdesk Lv1 Tech support on hospital background
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