With over seven years of experience as a General Virtual Assistant at MyOutDesk, LLC, I have honed my skills in ensuring smooth transaction processes by effectively communicating with various professional providers and agents. My proactive approach in collecting and organizing necessary documents has consistently led to timely commission checks. Additionally, I have managed financial resources by reducing costs and seeking cost-efficient systems, while also preparing agents with comprehensive marketing materials and property comparisons.
Prior to this role, I served as a Quality Coordinator at SYKES Asia - Capital One, where I monitored and scored daily calls for a large team, providing insights that optimized performance. My ability to generate trend data and track performance through a quality monitoring system enabled informed decision-making and process improvements. I also facilitated debriefing sessions and led training on Personality Profiling, which benefited both new hires and seasoned agents.
Earlier in my career, as a Customer Service Executive at Avnet Philippines Pty Ltd, I synchronized customers’ production schedules with delivery requests, ensuring timely fulfillment and strengthening partnerships. I assisted customers with special parts requirements and kept them informed about inventory levels through regular reports. My role involved maintaining open communication channels and conducting daily conferences to provide real-time status updates, fostering trust and efficient collaboration.
Overall, my diverse experience across different roles has equipped me with a comprehensive skill set in administrative support, project coordination, and effective communication. I am dedicated to driving business growth, optimizing processes, and ensuring client satisfaction through proactive problem-solving and meticulous attention to detail.
Experience: 10+ years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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