Business Support | Social Media Manager | FB Ads Marketing

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Associates Degree

Last Active

February 2nd, 2025 (today)

Member Since

February 6th, 2017

Profile Description

Hello! I’m Upgrade to see actual info, a dedicated professional with a rich background in quality assurance, customer insights, social media, and e-commerce management. With over 14 years of experience in the BPO industry at Concentrix, and teaching ESL to Japanese and other Asian students, I’ve honed my skills in delivering excellent customer service, fostering team collaboration, and driving continuous improvement.At Concentrix, I served as a Senior Quality Evaluator, ensuring top-tier performance by monitoring and analyzing interactions, conducting calibrations, and recommending strategies to enhance customer experience. My ability to align teams with quality standards and contractual obligations is recognized by leaders and colleagues alike, as highlighted in their Upgrade to see actual info addition, I’ve successfully managed social media and e-commerce pages for 2 years, helping businesses grow their online presence through engaging content, strategic campaigns, and excellent customer engagement. My approach focuses on delivering value to customers while achieving measurable results for businesses.As an ESL tutor, I’ve had the privilege of teaching business English and conversational skills to Japanese and other Asian students. My lessons are designed to be engaging, practical, and tailored to individual needs, which has garnered positive feedback and repeat students.Beyond my work, I excel at creating a supportive and collaborative environment, mentoring trainees, and leading by example. I’m passionate about helping others grow, whether it’s through teaching, coaching, or delivering actionable insights that improve processes and outcomes.Thank you for taking the time to review my profile. I look forward to the opportunity to contribute my expertise and work with you soon!