Virtual Assistant | Customer Support Specialist | Quality Assurance Analyst

Administrative Support | Virtual Assistant | Customer Service Specialist Highly organized and detail-oriented Administrative Support Professional with extensive experience in virtual assistance, customer service, and quality assurance. Adept at managing day-to-day administrative tasks, ensuring smooth business operations, and providing high-level support to clients and teams. Core Responsibilities & Experience: ✔ Administrative Coordination & Virtual Assistance Managed and reviewed critical business records, including patient charts, reports, and documentation for accuracy and compliance. Assisted clients, executives, and team leaders by scheduling and connecting them to conferences and meetings, ensuring seamless coordination. Handled email management, data entry, and documentation tasks, ensuring proper record-keeping and organization. ✔ Quality Assurance & Compliance Conducted audits on agent work to identify missing or inaccurate information, maintaining strict adherence to quality standards. Ensured compliance by monitoring and reviewing internal documentation and resolving inconsistencies. ✔ Customer Service & Support Assisted customers by providing technical support for billing, subscription management, and service upgrades (e.g., internet speed, premium channels, and long-distance calls). Addressed and resolved customer connectivity issues, delivering clear troubleshooting steps and solutions. Ensured a positive customer experience by explaining service details, account management, and resolving inquiries efficiently. ✔ Communication & Team Collaboration Acted as a key point of contact between clients, participants, and team leaders, ensuring smooth communication and workflow. Provided mentorship and training to new team members, fostering a collaborative work environment. ✔ Technical & Problem-Solving Skills Monitored and reviewed platform activities to enforce content moderation and policy compliance, ensuring a professional and respectful user environment. Quickly identified and resolved customer concerns, demonstrating strong critical thinking and problem-solving abilities. Key Strengths & Tools: ✅ Project & Time Management | Ensuring efficiency in administrative and operational tasks ✅ CRM & Office Tools | Proficient in Microsoft Office, Google Suite, and project management tools ✅ Customer Interaction | Skilled in handling inquiries, providing solutions, and maintaining high satisfaction ✅ Quality & Compliance Auditing | Ensuring accuracy and adherence to standards in all documentation ✅ Fast Learner & Adaptable | Able to quickly learn new systems and processes to support business needs