Dynamic Quality Analyst & Appointment Specialist

Proficient in using productivity tools for data management, reporting, and documentation.

I have experience in data entry, where I accurately input, manage, and organize large volumes of data. My responsibilities included ensuring data integrity, updating databases, and maintaining precise records to support business operations. With a keen eye for detail and a focus on efficiency, I contributed to streamlined processes and consistent data quality.

I bring strong office and administration experience, focusing on organization, efficiency, and reliability. With attention to detail, I manage scheduling, record-keeping, and daily operations while ensuring deadlines are met and workflows run smoothly. My proactive approach supports team productivity and enhances overall business performance.

Highly observant in detecting errors, trends, and improvement opportunities in processes.

Scheduled appointments for clients, ensuring smooth communication between customers and businesses. Maintained accurate records of customer interactions and follow-ups. Delivered excellent customer service while meeting performance targets.

Capable of analyzing situations and implementing effective solutions.

Monitored and evaluated calls to ensure quality standards were met. Provided constructive feedback and coaching to agents for performance improvement. Analyzed data and identified trends to enhance customer service and efficiency.

I have basic knowledge of CRM systems, where I assisted in managing customer relationships and tracking interactions. My experience includes updating customer profiles, supporting sales teams, and helping streamline communication processes. With a foundational understanding of CRM tools, I contributed to improving customer engagement and supporting sales efforts to drive business growth.

I have a basic understanding of Canva, where I helped create simple yet effective designs for social media, presentations, and marketing materials. My experience includes using templates, customizing graphics, and ensuring alignment with branding guidelines. With a foundational knowledge of Canva, I contributed to producing visually appealing content that supported team objectives.