Technical Helpdesk Analyst is a professional who provides technical support and assistance to clients of computer systems, software, and hardware issues.
Experience: 5 - 10 years
I have been in experienced in ITO industry as a Technical Support or Service Desk Analyst for 5 years and 7 months (Level 1 to Level 2). • Have basic knowledge in IT services; Admin and ticketing tools; ServiceNow, ARweb Admin, and etc. • Knows Basic Troubleshooting MS Office Application: MS Word, MS Excel, MS Outlook, MS Excel; • Knows Troubleshooting virtual machine/s such as; Amazon Workspace/Cloud pc issues; • Knows Troubleshooting iOS/Android Intune and Intelligent Hub enrollment issues; • Can install/uninstall software; • Knows Basic Troubleshooting in VPN/Network/Printer issues; • Good Customer Service Skills; • Can work with less supervision; • Can work under pressure.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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