Mary
Operations & Customer Service Specialist
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $8.00/hour ($704.00/month)
Bachelors degree
Last Active
March 26th, 2025 (3 days ago)
Member Since
February 2nd, 2025
Profile Description
I’m a results-driven professional with experience in customer service, administrative support, and operations management. With a strong background in process optimization, team coaching, and performance reporting, I excel in improving efficiency and ensuring smooth daily operations. My ability to manage multiple tasks, coordinate schedules, and maintain strong communication across departments has been key to my success in various roles.
I bring administrative expertise and customer service skills, with experience in auditing, performance analysis, and providing strategic feedback to improve service delivery. My proficiency with tools like Adobe, PowerPoint, and MailChimp allows me to support marketing initiatives while driving operational improvements.
Above all, I want to be known as a dedicated worker who thrives in collaborative environments and a reliable, proactive team player who consistently finds ways to improve processes and deliver results that drive success. I aim to keep growing my career by making a meaningful impact and supporting continuous improvement.
Top Skills
Customer Support
Experience: 10+ years
Handled customer inquiries and escalations, resolving membership issues to ensure satisfaction.
Office and Administration » Administrative Support
Experience: 1 - 2 years
Coordinated schedules, appointments, and special projects, providing administrative support across teams.
Software » Databases » Database Management
Experience: 1 - 2 years
Managed and maintained a database of over 100 employers, ensuring accurate data entry and scheduling.
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Managed membership card issues, escalations, and investigations, ensuring customer satisfaction. Assisted the Customer Service Manager in developing and maintaining process documents and templates, improving internal operations.
Office and Administration » Data Analytics
Experience: 2 - 5 years
Developed and improved processes to track team performance, analyze KPIs, and support operations.
Marketing
Experience: 1 - 2 years
Edited marketing materials and managed campaigns using Adobe, MailChimp, and Outlook.
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mabalacat, Pampanga
- Tests Taken
- IQ
- Score: 116
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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