I am a dedicated and empathetic customer service representative with over 4 years of experience in retail, technical, sales and call center environments. I am known for excellent problem-solving abilities and communication skills, I excel in providing top-notch service to both customers and colleagues. Adept at resolving issues quickly and efficiently while utilizing a wide range of digital tools such as Google Workspace, Microsoft Office, Zoom, Slack, Telegence, ExpressPay, and Opus. I have positive attitude and patient demeanor ensure that customers always feel heard and supported.
Experience: 1 - 2 years
Provided technical assistance for customers with issues related to electronics, mobile phones, and digital products, offering remote troubleshooting.
Experience: 1 - 2 years
Provide direct support to Amazon customers via chat, email, and phone, addressing issues related to order fulfillment, account updates, returns, and refunds.
Experience: 6 months - 1 year
Managed a variety of customer inquiries via email, chat, and other channels, resolving issues related to account management, technical difficulties, and customer experience. Handled customer complaints and queries, ensuring they were addressed with clarity and empathy, aiming for first-contact resolution.
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