Customer Service & Tech Support | Information Analysis, Data

In a Trust and Safety role, especially for a new associate, the **data capture skill** involves accurately gathering and documenting information related to user activity, potential violations, or incidents of abuse. This process ensures that all relevant data is collected in a structured manner for further analysis or action. Here's what this skill typically includes: 1. **Identifying Relevant Data**: You need to know which data points are most relevant to the case at hand, such as user details, content flagged for review, timestamps, and activity logs. 2. **Accurate Recording**: The information you collect must be precise and complete. This includes not only factual data (like usernames or IP addresses) but also contextual details (such as the type of policy violation suspected). 3. **Following Protocols**: Trust and Safety teams often have established protocols for data capture to ensure consistency and legal compliance. As a new associate, you'll need to familiarize yourself with these processes, including privacy and data retention rules. 4. **Using Tools and Platforms**: There may be specialized systems (like case management software or internal dashboards) for capturing and tracking data. Becoming proficient in these tools is a key part of the role. 5. **Ensuring Security and Privacy**: Since the data can be sensitive, ensuring it's captured and stored securely is crucial. You’ll need to follow strict guidelines to protect user privacy and prevent unauthorized access to sensitive data. 6. **Data Reporting and Analysis**: Once data is captured, you might need to provide it to higher-level teams for further investigation. It's also important to recognize patterns or trends in the data that may indicate systemic issues. Overall, data capture in Trust and Safety ensures that decisions made regarding user behavior, content moderation, or policy enforcement are based on accurate, well-documented information. This helps maintain the integrity of the platform while protecting both users and the company.