Admin Support|Lead Generation|Credit Officer|Loan Processor

As a Member Service Assistant at PSSLAI, my responsibilities may involve handling member inquiries, providing financial services, and ensuring customer satisfaction. 1. Member/Customer Assistance ✅ Responding to Inquiries – Answering customer questions via phone, email, or in person. ✅ Providing Information – Educating members on services, products, and policies. ✅ Assisting with Applications – Helping customers fill out forms and process requests. 2. Customer Engagement & Retention ◘ Building Relationships – Maintaining a friendly and professional attitude. ◘ Promoting Services – Informing members about new benefits, promotions, or updates. ◘ Collecting Feedback – Gathering suggestions to improve services. 3. Issue Resolution & Complaint Handling ◘ Handling Complaints – Addressing member concerns and resolving issues. ◘ Escalating Issues – Referring complex concerns to the appropriate department. ◘ Following Up – Ensuring customer issues are resolved promptly

◘ Evaluate credit applications from customers and business partners based on financial data, payment history, and creditworthiness. ◘ Conduct thorough background checks and risk assessments for potential clients. ◘ Approve or decline credit requests in line with company guidelines. ◘ Educate customers about credit policies, terms, and responsible usage. ◘ Maintain accurate and up-to-date records of credit transactions, assessments, and client interactions. ◘ Build strong relationships with clients to foster trust and loyalty

At Smart Communications, Inc., I served as a Credit Officer, where I honed my skills in credit evaluation, risk management, and account monitoring. My role required attention to detail, analytical thinking, and ensuring compliance with credit policies while delivering quality service to clients.

As an Accounting Staff at Landmark Mall, I am responsible for recording financial data, including expenses, revenues, and accounts payable/receivable. I ensure that financial records are accurate and up to date by reconciling accounts and resolving any discrepancies to maintain the integrity of financial transactions.

◘ Data Entry & Record-Keeping – Updating databases and tracking customer interactions. ◘ Preparing Reports – Summarizing member transactions and service trends. ◘ Scheduling Appointments – Setting up meetings with clients or financial advisors. ◘ Processing Payments & Requests – Handling financial transactions, loans, or membership fees. ◘ Verifying Documents – Checking the accuracy and completeness of submitted documents. ◘ Updating Records – Maintaining member accounts and keeping data up to date.

◘ Identifying target customers based on demographics, industry, or behavior. ◘ Studying competitors to find potential lead sources. ◘ Compiling databases of potential customers for outreach.