E-commerce Support Advisor & Technical Support Specialist

I have experience providing exceptional chat support in a fast-paced environment, helping customers resolve inquiries and issues efficiently. Through active listening and quick problem-solving, I handled customer requests, addressed concerns, and provided accurate information in real-time. My ability to maintain professionalism and empathy in every interaction helped build customer trust and ensure satisfaction.

I have extensive experience working in the BPO industry, handling telecom accounts as a Technical Support Specialist. In this role, I provided troubleshooting assistance, resolved technical issues, and guided customers through product and service setups. I developed a strong ability to diagnose problems, offer effective solutions, and ensure customer satisfaction while maintaining a high level of professionalism and technical knowledge.

During my time at Taskus as a Support Advisor for an E-Commerce campaign, I honed my skills in e-commerce operations and customer support. I provided merchants with expert guidance on website management, delivered strategic business advice, and offered technical support to optimize their online presence and ensure seamless user experiences. My role allowed me to develop a deep understanding of e-commerce platforms, troubleshooting, and customer-centric solutions.

As a Support Advisor for Shopify, one of my key responsibilities was to guide merchants in creating and optimizing their email marketing campaigns. I helped them craft engaging content, segment their audience, and analyze campaign performance to drive conversions and maximize ROI. This hands-on experience has strengthened my skills in email marketing and customer-focused strategy.

I have a strong background in providing professional email support, managing customer inquiries, and delivering timely, accurate solutions. With a focus on clarity and efficiency, I ensure customer issues are resolved quickly while maintaining a high standard of service and satisfaction.