Virtual Assistant | Admin support |Social Media Management |

(Operational Risk Analyst, January 2021 - December 2024- Remote set up ) *investigating Disputes: Led detailed investigations by reviewing transaction documentation, identifying potential fraud, and determining chargeback requirements. *Analyzing Root Causes: Applied data-driven decision-making by identifying underlying issues behind disputes through meticulous examination of transaction details and documentation. *Collaborating Across Teams: Partnered with cross-functional teams, including customer service, fraud prevention, finance, and merchant outreach, to align resolutions with company policies and customer expectations.

As a VA, I can use Salesforce to organize client information, update records, and monitor sales pipelines to ensure leads and follow-ups are handled efficiently. It also allows me to automate tasks such as setting reminders for emails and appointments, reducing manual work and increasing productivity. Additionally, Salesforce offers tools for email marketing, customer support management, and report generation, making it easier to analyze business performance and track interactions. With its ability to integrate with various tools like email and calendars, Salesforce streamlines daily operations, helping businesses stay organized and efficient. Learning even the basics of Salesforce can making me more valuable VA, especially for companies in sales, e-commerce, real estate, and corporate industries that rely on CRM systems for growth.

CUSTOMER CARE REPRESENTATIVE (BPO 4-5 YRS) 1) Answering Inquiries by Phone: Handle incoming calls from customers, providing information and assistance. Respond to questions about products, services, or general company-related matters. 2) Parcel Tracking Assistance: Help customers track the status and location of their packages. Use tracking tools or systems to provide real-time updates. 3.) Explaining Products and Services: Educate customers about the company's offerings. Ensure they understand the features and benefits of products or services, addressing any confusion. 4) Handling Concerns and Complaints: Address issues such as delayed shipments, wrong deliveries (e.g., wrong addresses or items), and missing or damaged packages. Investigate problems, identify solutions, and follow up to ensure customer satisfaction. 5) Problem-Solving and Resolution: Act as a liaison between the customer and other departments (e.g., logistics or operations) to resolve issues quickly. Provide practical solutions to ensure a positive customer experience, such as offering replacements or refunds when appropriate. 6) Maintaining professionalism: Handle all interactions with patience, empathy, and clear communication. Ensure customer needs are met while upholding company policies. (PHARMACY HELPDESK SPECIALIST - via phone) * Properly escalate unresolved queries to the next level of support *Track, route and redirect problems to correct resources. *Update customer data and produce activity reports. *Walk customers through problem-solving process *Follow up with customers, provide feedback and see problems through to resolution. *Utilize excellent customer service skills and exceed customers’ expectations. *Ensure proper recording, documentation and closure.

I have basic knowledge in social media video editing that allows me to create engaging and visually appealing content for platforms like TikTok, Instagram, Facebook, and YouTube. It involves trimming and cutting clips to keep videos concise, adding text and captions for better audience engagement, and applying filters, effects, and color adjustments to enhance video quality. Incorporating music and sound effects makes videos more dynamic, while transitions and animations help maintain a professional touch. Additionally, optimizing videos for different platforms ensures they are correctly sized and formatted for maximum reach. Popular beginner-friendly tools for social media video editing include CapCut, InShot, Canva Video Editor and Adobe Premiere Rush. Mastering I believe that these basics can significantly boost content engagement and is a valuable skill, especially for me as an aspiring Virtual Assistant looking to offer social media services.

By continuously learning lead generation, I can help clients identify, attract, and nurture potential customers through various strategies like social media outreach, email marketing, cold calling, and LinkedIn prospecting. I'm also use tools like LinkedIn Sales Navigator, HubSpot, or even CRM systems like Salesforce to collect and manage leads efficiently. Additionally, lead generation teaches you how to research and qualify leads, ensuring businesses focus on potential customers who are most likely to convert. This skill not only makes me more competitive as a VA but also allows me to offer specialized services, increasing my chances of landing long-term clients who need support in growing their business.