Customer Support and General VA

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

March 25th, 2025 (yesterday)

Member Since

January 28th, 2017

Profile Description

I am an experienced customer service professional with a proven track record of dedication and expertise. For nearly eleven years, I have been a valuable asset to my previous company, where I started by handling inbound calls. Over time, I showcased exceptional skills and was promoted to the Email Support team, eventually transitioning to the Chat Support Team, where I effectively managed two customers simultaneously, providing them with top-notch customer service.
During my tenure at company, I was recognized for my knowledge and proficiency, earning the prestigious title of Subject Matter Expert (SME). This endorsement exemplifies my commitment to continuously improving my skills and delivering unparalleled assistance to customers. I take great pride in my ability to adapt to various customer service formats and excel even in high-pressure situations with minimal supervision.
Apart from my extensive customer service experience, I have diversified my skill set in other areas as well. I have a passion for teaching and had the opportunity to share my knowledge as an English Language instructor for Japanese, Korean, and Chinese students with [BIBO], gaining valuable online teaching experience.
Furthermore, I have hands-on experience in product listing, having worked in an online environment, which has provided me with a comprehensive understanding of e-commerce operations. Additionally, I have served as a General Virtual Assistant, taking on a range of tasks that have honed my organizational and multitasking abilities.
In conclusion, my blend of customer service expertise, teaching background, e-commerce knowledge, and virtual assistant experience make me a well-rounded professional capable of taking on various challenges. I am eager to contribute my skills to a team that values exceptional service and encourages personal and professional development.
Thank you for considering my profile, and I look forward to the opportunity to bring my passion and dedication to your organization.