I worked as a customer service for 1 year and Store
Admin for 2years at Globe Telecom (franchise). I am a highly motivated
individual with excellent communication and problem-solving skills. I use
verification software and a pre-defined process to provide top-level customer
care to callers and promptly resolve problems. I can speak either English or Filipino
to communicate with callers, establish rapport, and ensure all the information
I provide is correctly understood. From my previous experience as an Store
Admin at Globe Telecom, I'm the one who processed the applications and credit
check. I called different companies where the applicants employed, I checked if
they are legit. I also worked at Motortrade Nationwide Corp as a Branch
Secretary for almost 4 years. I was the one who Receives, inspects, records,
safe-keeps, and monitor stocks which includes proper issuance of receipts for
every inventory movement, Produces necessary files, reports and documents,
monitors system performance to ensure timely and accurate processing of
customer’s order, Handles the documentation of all motorcycle loan applicant
and must ensure the completeness, accuracy, consistency of information and
compliance of documentation guidelines and procedures prior to the submission
to financing, Establishes and maintains a system of effective records
management necessary to safe keep all files and documents in the branch, Handles
administrative tasks such as preparation of periodic reports, recording of
daily transactions and routine clerical work,
Experience: 2 - 5 years
Communicating with the customers through face to face and phone calls. Acknowledging and resolving customer complaints and responding to their inquiries.
Experience: 2 - 5 years
Maintain well-organized files, documents, and databases for easy retrieval and reference, prioritize tasks, meet deadlines, and handle multiple data entry projects simultaneously without compromising accuracy. Problem-solving skills to identify and resolve data entry issues, such as missing or incomplete information, discrepancies, or errors, effectively and efficiently.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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