Customer Service Representative, Chat and Email Support Representative

I worked as a Customer Service Representative for eBay for a total of 15 months. I handled buyer accounts, assisting with processing refunds, claims, and returns, checking and tracking orders, and following up on sellers' requests regarding returns.

I worked as chat and email support for Google Play for 4 years, handling refunds, claims, and tech support for device issues related to apps. I was also a Subject Matter Expert for this account, as well as a Quality Assurance apprentice. Additionally, I worked as a DSAT Analyst, reviewing detractors and analyzing their causes.

I worked as a phone support agent for a telecommunications account, where I handled a variety of tasks, including processing claims, managing changes of ownership, assisting with billing inquiries, and facilitating port-in credits. I was responsible for resolving customer issues, ensuring a smooth experience, and providing clear explanations to customers regarding their account and billing details.

I worked as a virtual assistant for a few months, supporting a client in her hair products business. My responsibilities included managing and processing orders, contacting salons to schedule appointments for product demos, and handling data entry tasks. I ensured smooth communication and efficient handling of day-to-day operations to support the growth of the business.