Virtual Assistant

Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product support via phone, email, and chat. Managed customer accounts, processed orders, and handled billing and payment-related concerns. Maintained accurate records of customer interactions using CRM systems to ensure seamless follow-up. Collaborated with cross-functional teams to escalate and resolve complex customer issues. Skills: Strong communication and interpersonal skills, with the ability to build rapport and de-escalate tense situations. Proficient in CRM software Avaya, and Microsoft Office Suite. Excellent problem-solving and multitasking abilities in fast-paced environments. High level of empathy and patience when dealing with diverse customer needs. Achievements: Consistently maintained a 90%+ customer satisfaction rating through personalized and efficient support. Reduced average response time by 15% by optimizing workflows and prioritizing tasks effectively. Recognized as a top performer for achieving the highest number of resolved tickets monthly. Played a key role in improving team efficiency by sharing best practices and mentoring new hires.

Provided technical assistance to customers, resolving hardware, software, and network issues via phone, email, and chat. Diagnosed and troubleshooted technical problems, ensuring timely and accurate resolutions. Documented and tracked customer issues using CRM systems, maintaining detailed records for follow-up. Educated customers on product features and best practices to enhance user experience. Skills: Proficient in troubleshooting tools and platforms Eisntein 360, Avaya and ACSR. Strong knowledge of operating systems Windows and networking fundamentals. Excellent communication skills, translating technical jargon into user-friendly language. High problem-solving ability and attention to detail. Achievements: Achieved a 95% customer satisfaction rate through consistent, high-quality support. Reduced average resolution time by 20% by implementing efficient troubleshooting workflows. Recognized as Employee of the Month three times for outstanding performance and teamwork. Trained and onboarded 15+ new team members, improving overall team efficiency.

Customer-Centric Support: Resolved customer inquiries via phone, email, and chat, achieving a 95% satisfaction rate and maintaining strong client relationships. Provided step-by-step guidance for technical issues, such as installing Smart cable TV boxes and troubleshooting internet connectivity, reducing resolution times by 30%. Sales & Retention: Promoted postpaid plans and new product launches, tailoring solutions to customer needs and increasing subscription renewals by 20%. Addressed billing queries with accuracy, ensuring transparency and trust in client interactions. Administrative & Technical Expertise: Assisted with visa application processes, including document verification and status checks, ensuring compliance with U.S. Embassy requirements. Utilized CRM tools and ticketing systems to track and resolve customer issues efficiently.

1. Typing Speed and Accuracy Description: The ability to type quickly and accurately is essential for efficient data entry. Employers often look for candidates who can type a minimum of 40-60 words per minute (WPM) or more, depending on the job requirements. Why It’s Important: Fast typing speeds improve productivity, while accuracy ensures that data is error-free. 2. Attention to Detail Description: Data entry requires a high level of precision to ensure that information is entered correctly. This includes checking for errors, inconsistencies, or missing data. Why It’s Important: Mistakes in data entry can lead to significant issues, such as incorrect reports, financial discrepancies, or miscommunication. 3. Proficiency with Data Entry Software and Tools Description: Familiarity with data entry software, spreadsheets (e.g., Microsoft Excel, Google Sheets), and databases (e.g., Microsoft Access, SQL) is crucial. Knowledge of tools like CRM systems (e.g., Salesforce) or ERP systems is also valuable. Why It’s Important: These tools help organize, store, and retrieve data efficiently. 4. Time Management Description: The ability to prioritize tasks, meet deadlines, and manage workloads effectively is key in data entry roles. Why It’s Important: Data entry often involves handling large volumes of information within tight deadlines. 5. Basic Computer Skills Description: Competence in using computers, operating systems (e.g., Windows, macOS), and basic software like word processors and email clients. Why It’s Important: Data entry is primarily computer-based, so strong computer skills are a must. 6. Communication Skills Description: The ability to communicate clearly and professionally, especially when clarifying data or reporting issues. Why It’s Important: Effective communication ensures smooth collaboration with team members and supervisors. 7. Organizational Skills Description: The ability to organize and categorize data logically, ensuring it is easy to access and analyze. Why It’s Important: Well-organized data improves efficiency and reduces the time needed to retrieve information. 8. Data Verification and Validation Description: The ability to cross-check data for accuracy and completeness, ensuring it meets quality standards. Why It’s Important: Verifying data prevents errors and ensures reliability. 9. Problem-Solving Skills Description: The ability to identify and resolve discrepancies or issues in data. Why It’s Important: Problem-solving ensures data integrity and minimizes delays. 10. Confidentiality and Data Security Description: Understanding the importance of handling sensitive information securely and maintaining confidentiality. Why It’s Important: Protects the privacy of individuals and the integrity of the organization. 11. Adaptability Description: The ability to learn new software, tools, or processes quickly and adapt to changing requirements. Why It’s Important: Data entry roles often involve working with different systems or evolving technologies. 12. Numeracy Skills Description: Basic math skills for handling numerical data, such as calculations, percentages, and financial figures. Why It’s Important: Numeracy is essential for roles involving financial data, inventory, or statistical information. 13. Multitasking Description: The ability to handle multiple data entry tasks simultaneously without compromising accuracy. Why It’s Important: Many data entry roles require juggling various responsibilities at once. 14. Data Analysis (Optional but Valuable) Description: The ability to interpret and analyze data to identify trends, patterns, or insights. Why It’s Important: Adds value by turning raw data into actionable information.

Though my experience in video editing is relatively new, I’ve quickly developed a strong proficiency in creating polished, engaging videos using industry-standard tools like Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve. In a short amount of time, I’ve worked on a variety of projects including social media clips, YouTube content, promotional videos, and simple vlogs. Key Skills and Achievements: Video Editing: Editing raw footage into seamless, professional content, ensuring smooth transitions, correct pacing, and high-quality visuals. Audio & Sound Editing: Enhancing audio quality, syncing sound effects, background music, and voiceovers for a polished final product. Color Grading: Applying color correction and grading techniques to enhance the visual appeal and mood of the video. Graphics & Text Overlays: Creating and implementing text, lower thirds, and basic motion graphics to improve viewer engagement. Attention to Detail: Aiming for clean cuts, coherent structure, and consistent style to ensure the message is communicated effectively. Collaboration: Worked closely with clients to understand their vision, making revisions based on feedback to meet expectations. While my video editing experience is under 6 months, I am eager to learn and refine my skills further. I am passionate about producing high-quality content and committed to meeting deadlines while delivering visually engaging results.