Current Employment Status:
Hired Part Time on Jul 29, 2024
Marylene
7+ Years Customer Support | eCommerce | Admin Pro
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Associates degree
Last Active
October 1st, 2024 (4 days ago)
Member Since
January 26th, 2017
Profile Description
Customer Support Specialist | Versatile Administrative Support with HR Experience| Certified Bookkeeper | Exceeding Expectations, One Interaction at a Time.
Are you looking for a dedicated and highly skilled Virtual Assistant to help you with your business needs? Look no further! I offer a wide range of services to streamline your operations, enhance customer satisfaction, and provide expert HR support. With years of experience, I am committed to delivering exceptional results and exceeding your expectations.
Services I Offer:
Customer Delight:
-
- Chat Support
- Customer Relations
- Shopify Magic (Fulfillment, Collabs)
- Refunds & Replacements
- Shopify Chargebacks
- Crafting Discount Codes
- Social Media Wizardry
- Creating SOPs for Customer Service
HR/Admin Brilliance:
- SOP Alchemy
- Employee Handbook
- Recruitment Ninja
- Payroll Prodigy
- Bookkeeping (Xero/QBO)
- Executive Multitasker
- Team Scheduling Maestro
- Meeting Mastermind
- Organizing Oracle
Tools of My Trade:
Customer Service Arsenal: Zendesk, ReAmaze, Aftership, Order Desk, Klaviyo, Meta for Business, Trustpilot, Gooten, Printful, Printify, Gelato, Shopify.
Admin Wizardry: Miro, Canva, Loom, Slack, Zapier, MS 365, Jotforms, Calendly, Google Workspace, Asana, Trello, Notion.
Bookkeeping: Xero & QBO Certified Pro
Why choose me?
- I'm committed to providing 100% Quality Work
- Available for urgent tasks
- Work delivery on time
- Passed the Upwork Skill Certification for CSR
- Passed the certification for QuickBooks and Xero Advisor
- I have over 5 years of customer service experience (3 years with E-commerce)
- Will maintain Honestly and Transparency in the work process
- Can help you with HR & administrative tasks.
- I'm an experienced Executive Assistant to a Head of Growth in a tech company so I know both sales and executive support.
Let's collaborate and take your business to new heights! Contact me for a personalized consultation, and let's get started on exceeding your customers' expectations!
Top Skills
E-Commerce
Experience: 1 - 2 years
Professional Services » Management Services » Administrative Management
Experience: 1 - 2 years
Provide clerical and administrative support to the company owner and Business executives. Organizes work and makes decisions, providing advice and support to others to ensure business objectives are achieved. Managed the record-keeping of account receivables and provided financial reports to clients and partners. Create SOPs, work flows, and relevant documents for smooth and productive operations.
Customer Support
Experience: 5 - 10 years
Made customers happy and satisfied by providing the best value for their money and giving the right solutions to their problems. Provide top-notch customer support resulting in positive reviews in Trustpilot. Worked with the marketing manager for different holiday campaigns and influencer collaborations. Committed to going above and beyond for a great customer experience and feedback.
Other Skills
Marketing » CRM » Zendesk
Experience: 2 - 5 years
Human Resources
Experience: Less than 6 months
Customer Support » Ecommerce » Shopify
Experience: 1 - 2 years
Customer Support » Social Media Moderation
Experience: 6 months - 1 year
I help E-commerce business manage their social media accounts and do collaborations with influencers for different campaigns.
Accounting » Xero
Experience: Less than 6 months
Accounting » Quickbooks
Experience: Less than 6 months
Accounting » Bookkeeping
Experience: Less than 6 months
Marketing » Copywriting
Experience: Less than 6 months
SEO
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu City, Central Visayas
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 45
- Influence: 11
- Steadiness: 22
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Podcast (The Marketing Secrets Show)
Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
