Rosebie

E-Commerce / Customer Support / Data Entry

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Overview

Looking for part-time work (6 hours/day)

at $3.79/hour ($499.99/month)

Associates degree

Last Active

February 4th, 2025 (3 days ago)

Member Since

January 20th, 2025

Profile Description

I have over five years of experience as a customer service representative in the BPO industry, specializing in e-commerce accounts. Throughout this time, I have developed a strong ability to deliver exceptional customer support, resolve issues efficiently, and ensure clients have a positive experience. My responsibilities have included handling everything from product inquiries to managing returns and addressing shipping challenges. This experience has allowed me to enhance my communication, active listening, and multitasking skills, even under pressure. These competencies make me an ideal candidate for a virtual assistant role. I am fully equipped to manage customer emails, coordinate schedules, and provide online support, just as I have successfully done in my previous roles. My technological proficiency enables me to adapt quickly to new tools, and my solid understanding of e-commerce positions me to assist entrepreneurs and small businesses in streamlining their operations effectively.I excel in communication, whether via phone or email, and I have substantial experience with live chat support and Zendesk. I am driven to learn and implement any necessary tools for success. I consistently meet deadlines and keep my commitments, thriving both as a team player and when taking the lead Upgrade to see actual info summary, my extensive BPO experience has prepared me to excel in a virtual environment. I am eager to provide outstanding customer service and support, and I am confident in my ability to deliver exceptional results!

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

I have experience working as an email support specialist, where I handled customer inquiries, resolved issues, and provided clear, helpful responses. I focused on making sure every email was answered quickly and professionally, always aiming to leave customers satisfied. My role also involved tracking orders, managing returns, and staying organized to keep everything running smoothly. Communication and attention to detail were key, and I always worked to create a positive experience for every customer.

Customer Support » Chat Support

Experience: 1 - 2 years

I have experience working as a chat support agent, where I helped customers by answering their questions, solving problems, and providing quick and friendly assistance through online chat. I made sure to respond promptly and clearly, keeping customers happy and satisfied. Multitasking was a big part of the job, as I often handled several chats at once while staying organized and focused. My main goal was always to make things easy and stress-free for the customer.

Customer Support » Ecommerce

Experience: 2 - 5 years

I have experience working in customer support for e-commerce, where I helped customers with their online shopping needs. From answering questions about products to processing orders, tracking deliveries, and handling returns, I made sure every customer had a smooth and positive experience. I also worked with tools like Shopify and eBay to manage orders and keep things running efficiently. My focus was always on providing helpful, friendly, and reliable support to make online shopping easy for everyone.