Admin and Property Management Virtual Assistant

Managed online customer service interactions for a property management company, focusing on tenant communication and support. Successfully resolved tenant inquiries, addressed maintenance requests, and provided timely assistance through online platforms such as email, chat, and social media. Improved online communication channels and enhanced tenant satisfaction

*Entering and verifying tenant application information, including credit reports, background checks, and rental history. *Entering data into specific property management software programs such as Propertyware, AppFolio, Podio. *Entering customer data and interactions into customer relationship management (CRM) software.

Coordinated online maintenance requests and repairs for a property management company. Managed online communication with tenants and vendors. Scheduled and tracked maintenance appointments, ensured timely completion of repairs, and maintained online records of all maintenance activities.

Regular Email Checks and Responses: * Implement a consistent schedule for checking and responding to emails (e.g., hourly, every two hours). * Acknowledge receipt of emails promptly, even if a full response requires further investigation. * Set up email reminders for follow-up actions.

Experienced in online invoicing and accounts receivable for a property management company. Responsible for generating and issuing accurate invoices for rent, late fees, and other property-related charges. Improved online payment efficiency and reduced late payments.