I have nine years of experience in the Call Center Industry, working within the management team and overseeing agents and team leaders in Customer Service, Technical Support, and Retention. My skills include leadership, effective communication, adaptability, proactivity, and a strong focus on teamwork. I hold Lean Six Sigma Yellow and Green Belt certifications, as well as certifications in Automation and GROW Coaching. I am proficient in tools such as Google Workspace, Microsoft Office, and CRM platforms like Zendesk and Freshworks. Additionally, I have experience with Adobe Photoshop and Canva, which I use for marketing and enhancing brand awareness.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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