Virtual Assistant with Sales, Marketing & Writing Expertise

With 4 years of experience as a university writer, including serving as Editor in Chief during my final year and earning Journalist of the Year in 2019, I honed my writing skills in various formats. As a professional, I have over 2 years of experience as a technical writer, specializing in clear, concise documentation and content creation. My expertise allows me to craft compelling narratives, technical papers, and marketing materials, ensuring accurate communication and engagement with diverse audiences.

With three years of Shopify experience, I specialize in managing product listings, order processing, and optimizing store functionality to drive sales. I create promotions, manage customer interactions, and analyze sales data to inform business strategies. I excel in inventory management, chargeback resolution, and utilizing Shopify tools to enhance customer experiences and streamline operations. My approach has consistently contributed to e-commerce growth and operational efficiency, ensuring business success.

With over three years of experience in inbound sales, I’ve mastered the art of transforming customer interactions into lasting relationships. Whether through calls, emails, or messages, I thrive in understanding each customer's unique needs, delivering personalized solutions, and exceeding expectations. I specialize in upselling, cross-selling, and navigating complex queries, driving both sales growth and unwavering customer loyalty.

With over three years of experience in Salesforce, I excel in managing customer relationships and optimizing sales workflows. I specialize in customizing processes, automating tasks, and generating reports to track performance. My expertise ensures personalized customer service, improving lead conversion and boosting business growth. Using Salesforce, I streamline operations for better efficiency and success.