For the past 8 years I have been in the customer service industry with a mix of customer facing and as a call center agent. My latest company would be at Amazon where I started from Customer Service Representative and got promoted to a Resolution Specialist which handles escalated calls from customers regarding logistics, return, refund and delivery. I provide assistance and knowledge to my colleagues as well. I handle mostly inbound calls, chat and
I've been also a part of Starbucks for 2 years creating excellent coffee and excellent customer service while training new baristas.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
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