Ecommerce Customer Service Manager

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

January 29th, 2025 (8 days ago)

Member Since

January 14th, 2025

Profile Description

Are you struggling with inconsistent customer service quality, operational inefficiencies, or a lack of seamless collaboration in your remote teams? Let’s work together to address these challenges and enhance your customer support strategy to drive long-term success.
I'm a results-driven Ecommerce Customer Service Manager with 7 years of experience in the BPO industry and 4 years of expertise in managing customer service operations in work-from-home setups and dropshipping environments. Skilled in overseeing customer support teams, ensuring high service quality, and driving operational efficiency in fast-paced ecommerce settings. Proficient in Shopify, Trello, Notion, ClickUp, and Slack, utilizing these tools to streamline workflows, enhance team collaboration, and track performance. Adept at handling customer inquiries, resolving complex issues, and improving processes to deliver exceptional customer experiences. Proven ability to adapt to remote work environments while maintaining strong team collaboration and consistently meeting business goals.