Overview
Looking for full-time work (8 hours/day)
at $8.14/hour ($1,432.64/month)
Bachelors degree
Last Active
January 25th, 2025 (6 days ago)
Member Since
January 12th, 2025
Profile Description
With nearly 8 years of experience in the Business Process Outsourcing (BPO) industry, I have honed a comprehensive skill set that spans IT support, troubleshooting, system optimization, and customer service excellence. Throughout my career, I have consistently demonstrated my ability to deliver high-quality technical solutions across multiple industries, including retail, insurance, and telecommunications. My expertise in IT troubleshooting, network infrastructure, system administration, and cloud technologies has allowed me to successfully manage complex technical tasks, ensuring seamless operations for both clients and end-users.I am adept at working in fast-paced environments and have a proven track record of managing and resolving technical escalations, driving system optimizations, and automating processes to improve efficiency. My strong communication and leadership skills have enabled me to collaborate effectively with cross-functional teams, mentor junior staff, and provide training programs that increase team competency and reduce support escalations.Additionally, I have a keen understanding of ITSM tools, cybersecurity protocols, and cloud platforms, which I have leveraged to enhance system performance and maintain high uptime rates. As a proactive and adaptable IT professional, I am committed to solving problems, improving user satisfaction, and contributing to technological progress within forward-thinking organizations.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 5 - 10 years
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasay City, Metro Manila
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 46%
- Influence: 28%
- Steadiness: 21%
- Compliance: 5%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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