Executive Administrative and Operations Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($872.96/month)

Bachelors degree

Last Active

November 23rd, 2024 (3 days ago)

Member Since

January 23rd, 2017

Profile Description

A versatile professional with extensive experience in Operations, Systems, and Technical Support. I’ve had the opportunity to work with clients in the U.S. and Australia across multiple industries such as Internet Services, Air Travel, Human Resources, and Marketing. My expertise spans lead generation, systems and process improvement, payroll management, project management assistance, and team leadership. I’m skilled in troubleshooting technical issues, training both employees and clients, and delivering exceptional administrative support. Additionally, I excel at optimizing workflows, boosting team performance, and efficiently resolving complex workflow challenges. I’m passionate about providing high-quality service and ensuring tasks are completed on time, with a strong emphasis on clear communication and results.

Operations Admin and Systems Support Specialist:
-I provided systems support to clients by analyzing processes, restructuring workflows, and implementing improvements to enhance efficiency, while also creating workflow audit reports with actionable insights.
-I managed payroll processing, ensuring accurate calculations of overtime and leave, and developed an end-to-end SOP for timely salary payments, while collaborating on the company’s annual scheduling and time-off plans.
-I supported internal departments by researching software applications, training clients on new tools, and assisting the Human Resources team with resume reviews to identify top candidates during hiring season.

Lead Generation Specialist:
-Conduct in-depth research to gather healthcare data from global sources to support the company’s lead-generation campaigns.
Instagram Marketing Target Market Consultant:
-I conducted target market research for clients' Instagram accounts, analyzing demographics, engagement trends, and competitor strategies to inform content development and enhance social media presence.
-I monitored Instagram account performance, addressing engagement issues, optimizing functionality, and ensuring target audience alignment, while managing client inquiries through Zendesk for timely resolutions.
-I led a team, providing guidance and support, resolving escalated issues, and implementing changes to boost engagement and achieve desired client outcomes.

Technical Support Representative:
-Addressed and resolved technical support inquiries for customers of an internet service provider, ensuring effective solutions and customer satisfaction. 
-Provided customer support by troubleshooting issues across various operating systems, ensuring effective resolutions. 
-Generated service requests for technicians to address physical issues when remote troubleshooting was insufficient for resolution.


Executive Support / Subject Matter Expert:
-Provided comprehensive support through various communication channels, handling a range of inquiries with a focus on efficiency and client satisfaction.
-Ensured seamless operations by managing key administrative tasks, including issue resolution, scheduling, and process optimization.
-Supported colleagues and leadership by acting as a Subject Matter Expert, offering guidance on policies, procedures, and managing escalations when needed.

Training Received:
- Agile 
- Scrum
- Kanban

Software Proficiency Areas:
General Administration
-Microsoft OfficeSuite (Word, Excel, PowerPoint,Outlook)
-Google Workspace / GSuite (Google Docs, Sheets, Slides, Gmail, and Google Calendar)

Collaborative and Communication Platforms
-Slack
-Zoom
-Google meet
-Calendly

Task and Project Management
-Notion
-Trello
-Asana
-ClickUp

CRM and Customer Service
-Helpdesk
-Zoho
-ZenDesk
-Hubspot
-PipeDrive

Other Tools and Software
Password Management:
-Last Pass
-Dashlane
-1Password

Document Automation 
-HelloBonsai
-Pandadoc

People Operations Platform
-ChartHop

Transcription: 
-Express Scribe (Project based transcription work)