Agnes
Certified QuickBooks Online ProAdvisor | Data Entry
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
February 21st, 2025 (today)
Member Since
January 8th, 2025
Profile Description
An experienced Serviced Delivery Manager and Customer Service rep in Quickbooks online, I have developed a deep understanding of the software, enabling them to effectively troubleshoot, guide clients through setup, handle accounting features such as invoicing and resolve complex billing or data issues. With proven experienced in Telecom Customer Service Representative I am well-versed in telecommunications products, adept at resolving technical issues, addressing service disruptions, and managing accounts. In addition to my customer service and technical expertise, I also bring a short experience in workforce management, where I have optimized scheduling, tracked performance metrics, and maintained effective team communication to enhance operational efficiency.
Top Skills
Accounting » Quickbooks
Experience: 5 - 10 years
Working as a Customer Service Representative / Service Delivery Manager for QuickBooks Online for 7 years.
Marketing » Telemarketing » Outbound Sales
Experience: Less than 6 months
Comfort with initiating calls to potential customers (cold leads) to introduce QuickBooks Online and maintain relationships with existing clients. Ability to effectively pitch QuickBooks Online benefits and overcome objections to close sales. Tailoring QuickBooks Online features to the specific needs of different businesses (e.g., freelancers, small businesses, etc.). Determining whether a lead is a good fit for QuickBooks Online based on their needs and budget.
Marketing » Social Media Management
Experience: Less than 6 months
Handle chat support for Quickbooks online
Other Skills
Customer Support » Technical Support
Experience: Less than 6 months
Ability to solve common QuickBooks Online issues, whether they are related to accounts, data sync, or system configurations. Knowledge of best practices to keep financial and client data secure within QuickBooks Online. Ability to configure QuickBooks Online for different business types.
Professional Services » Management Services » Software Development Project Manager
Experience: 6 months - 1 year
I manage and organize multiple service delivery projects at once, ensuring deadlines are met. I also identify potential risks to successful service delivery and mitigate them.
Office and Administration » Client Relationship Management
Experience: Less than 6 months
Excellent communication skills to interact with clients, understand their requirements and provide solutions. Ability to resolve client issues related to QuickBooks Online with a focus on customer satisfaction. Offering training to clients on how to best utilize QuickBooks Online and providing ongoing support.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Consolacion, Cebu
- Tests Taken
- IQ
- Score: 116
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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