I'm an experienced customer service representative with a firm grip on the English language, both spoken and written, a fast learner, an efficient worker that focuses on quality, and needs minimal to no supervision when working.
I have over a decade of experience working in a Call Center and transitioned to a home-based setup. As a Customer Service and Technical Support Representative, I have done: Basic to advanced troubleshooting over the phone and through e-mails and chat, Answered billing and account queries for customers, Processed Orders and Deliveries, Data Entry, and Appointment Setting.
My last corporate job was an Assistant Operations Manager in a BPO company.
I'm Six Sigma Certified (black belt) and had other Supervisory Certifications with Ontrac and Guthre and Jensen.
My technical skillset involves Advance Knowledge of Microsoft Office, Global Distribution Systems, Airline Booking and Ticketing, Travel Agency and Web Support, Real Estate, Telemarketing, and Mortgage. I'm versed with Zendesk, LiveChat, Dialer, and other online tools.
I look forward to discussing my qualifications further and can be reached by
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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