Jose

VA I eCommerce I Real Estate I CSR I Manager I BPO

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Overview

Looking for full-time work (10 hours/day)

at $5.00/hour ($1,100.00/month)

Bachelors degree

Last Active

November 1st, 2024 (3 days ago)

Member Since

January 20th, 2017

Profile Description


I'm an experienced customer service representative with a firm grip on the English language, both spoken and written, a fast learner, an efficient worker that focuses on quality, and needs minimal to no supervision when working.
I have over a decade of experience working in a Call Center and transitioned to a home-based setup. As a Customer Service and Technical Support Representative, I have done: Basic to advanced troubleshooting over the phone and through e-mails and chat, Answered billing and account queries for customers, Processed Orders and Deliveries, Data Entry, and Appointment Setting.
My last corporate job was an Assistant Operations Manager in a BPO company.
I'm Six Sigma Certified (black belt) and had other Supervisory Certifications with Ontrac and Guthre and Jensen.
My technical skillset involves Advance Knowledge of Microsoft Office, Global Distribution Systems, Airline Booking and Ticketing, Travel Agency and Web Support, Real Estate, Telemarketing, and Mortgage. I'm versed with Zendesk, LiveChat, Dialer, and other online tools.

I look forward to discussing my qualifications further and can be reached by email at Upgrade to see actual info Skype Name is Upgrade to see actual info.zurc or you may use the email Upgrade to see actual info

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Sales Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 5 - 10 years

Marketing » Email Marketing

Experience: 5 - 10 years

Marketing » Content Creation » Technical Writing

E-Commerce » Inventory Management » Quality Control

Professional Services » Management Services » Business Management

Experience: 5 - 10 years

Real Estate » Lead Generation

Experience: 2 - 5 years

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Travel Planning

Basic Information

Age
41
Gender
Male
Website
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Address
Enrile, Cagayan
Tests Taken
IQ
Score:  131
DISC
Dominance: 49
Influence: 12
Steadiness: 26
Compliance: 13
English
C2(Advanced/Mastery)
Uploaded ID
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