Sherrilyn
Customer Service and General Virtual Assistance
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
February 17th, 2025 (yesterday)
Member Since
January 6th, 2025
Profile Description
Experienced professional in technical support, customer service, and online business. I help businesses elevate customer satisfaction by resolving issues, using AI and human connections.
I am also equipped with a strong foundation in general virtual assistance and basic knowledge of social media management.
With my skills, I can help streamline your operations and enhance your customer experience. Let’s work together to take your business to the next level!
Top Skills
Customer Support
Experience: 5 - 10 years
Handled customer billing inquiries for mobile network in Australia by providing clear explanations of bills, charges and payment for both postpaid and prepaid clients. Operated my small cake business and worked as a Baker, Social Media Moderator and Customer Service.
Customer Support » Chat Support
Experience: 6 months - 1 year
Managed customers inquiries or mobile issues by providing full resolution via chat and/or email.
Customer Support » Technical Support
Experience: 5 - 10 years
Delivered mobile technical support for mobile network in Australia, such as fixing network problems, accessing voicemail, internet and SMS. Assisted customer in complex internet connectivity problems for ISP in the USA through troubleshooting and effective communication to customers. Provided technical support for accounting application clients, such as basic bookkeeping input, bank integration and computer networking. Guiding customers through step-by-step resolutions with patience and professionalism. Increased average transaction value through upselling relevant products while processing purchases.
Other Skills
Virtual Assistant
Experience: Less than 6 months
Possesses foundational experience in email and calendar management, data entry, market research, and social media management.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Malolos, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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