Roland

Customer Service Representative

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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

High school diploma

Last Active

March 18th, 2025 (7 days ago)

Member Since

December 27th, 2024

Profile Description

I am an experienced customer representative with five years of experience in the field. I started my career as a Level 1 agent, where I assisted customers with billing inquiries and pitched potential sales through phone and chat interactions. I also took on the role of a temporary Team Leader and Product Trainer as part of the leadership team.
In this capacity, I managed associates and monitored their attendance. I regularly coached teaUpgrade to see actual infombers to help theUpgrade to see actual infoet performance metrics and client expectations. Additionally, I trained agents in product knowledge, call handling, and effective customer interactions.
Moreover, I have worked as a Social Media Expert, supporting customers across various social media platforms by addressing their inquiries about products and services. I diagnosed issues, provided solutions, and maintained records of interactions, including complaints and feedback.
I am passionate about continuous improvement and always eager to learn new things and technologies to enhance my skills.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

I've worked as social media specialist. Respond to customer inquiries via email and chat within agreed-upon timeframes. Troubleshoot and resolve customer issues, escalating complex problems when necessary

Other Skills

Basic Information

Age: 33

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 126: DISC
Dominance: 39
Influence: 7
Steadiness: 35
Compliance: 19: English
C2(Advanced/Mastery)