Account Executive SaaS| Customer Success Manager

As an Account Executive, I utilized Salesforce as a crucial tool to manage my sales pipeline, track customer interactions, and close deals more efficiently. With Salesforce, I was able to gain a 360-degree view of my accounts, which significantly improved my ability to personalize my sales approach and build stronger relationships with clients.

Using PipelineDeals, I was able to manage my entire sales pipeline in one central location, which allowed me to track leads, opportunities, and deals in real time. The intuitive interface made it easy to prioritize tasks and follow up on important leads, ensuring no deal was missed.

I provide exceptional customer service by answering inbound calls, troubleshooting technical issues, and assisting customers with their inquiries regarding our products and services. My goal was to resolve issues promptly, ensuring customer satisfaction while maintaining a positive and professional demeanor during every interaction.

As an IT Helpdesk Technician, I relied heavily on Microsoft 365 to support users, troubleshoot issues, and ensure seamless communication across the organization. Microsoft 365 provided me with a suite of powerful tools that enabled me to quickly resolve technical issues and assist with software and hardware needs.

I was responsible for engaging with potential customers who initiated contact through various channels, including phone calls, emails, and live chats. My role was to qualify leads, understand their needs, and guide them through the sales process, ultimately converting inquiries into sales.

As an Administrator of Google Docs, I am overseeing the implementation, configuration, and ongoing management of Google Docs within the organization, ensuring that all users had a seamless, efficient, and secure experience when collaborating on documents.

I used Google Workspace to not only manage my day-to-day activities but also to optimize customer interactions, drive sales, and deliver tailored solutions for clients. Google Workspace became an integral tool in helping me efficiently collaborate with clients, internal teams, and other stakeholders, ensuring a seamless sales process from start to finish.