Administrative Assistant | Receptionist | EcommerceExecutive

I am highly organized, detail-oriented, and efficient in supporting day-to-day office operations. I handle a wide range of tasks, including scheduling meetings, managing calendars, and organizing office supplies, ensuring that everything runs smoothly. I am proficient in office software and technology, allowing me to handle tasks such as preparing reports, drafting correspondence, maintaining records, and processing documents with accuracy and attention to detail.

As a front desk receptionist, I am responsible for providing excellent phone support, ensuring all incoming calls are answered promptly and professionally. I prioritize clear communication, actively listening to callers' needs and directing them to the appropriate department or person. Whether it’s transferring calls, taking messages, or providing general information, I maintain a friendly and calm demeanor to ensure callers feel valued and heard. I’m also skilled in managing high call volumes, efficiently handling inquiries, and troubleshooting simple issues to resolve them quickly. In case of more complex matters, I ensure that I take detailed notes and follow up to ensure the caller’s concerns are addressed. I also make sure to maintain a well-organized phone system to prevent missed calls and ensure smooth communication across the office. My ability to handle both phone and in-person communication ensures that I provide consistent and professional support to everyone who interacts with the office.

As a front desk receptionist and admin assistant, I am a highly organized and approachable professional with a strong focus on providing exceptional customer service. I thrive in fast-paced environments and am skilled at managing multiple tasks simultaneously, such as answering phone calls, greeting visitors, handling inquiries, and maintaining office organization. My ability to remain calm under pressure allows me to effectively handle any situation, whether it's managing a busy reception area, scheduling appointments, or resolving customer concerns.

I work as an E-commerce Executive for two years. I manage product content that will be published on E-commerce websites/portals

As a receptionist, working with a CRM (Customer Relationship Management) system is a key part of managing customer interactions and improving office efficiency. Here’s how you could describe your experience with CRM as a receptionist: As a receptionist, I effectively utilize CRM software to manage and track customer interactions, ensuring seamless communication and providing excellent service. I maintain up-to-date records for visitors, clients, and suppliers, logging important details such as contact information, inquiries, and follow-ups. By inputting data into the CRM system, I help streamline scheduling, appointment management, and correspondence, making it easier for the team to access important client information when needed. I use the CRM to log phone calls, emails, and other communication channels, ensuring that no details are missed and all inquiries are addressed in a timely manner. Additionally, I assist in managing customer appointments and bookings, ensuring that all interactions are documented and follow-ups are scheduled appropriately. My familiarity with the CRM system helps ensure accurate record-keeping, improving office efficiency and providing a seamless experience for clients and team members alike.

I have experience in uploading and monitoring products and orders in shopify.