VA • CSR • Claims & Collections Specialist • Data Entry

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors Degree in Computer Engineering 

Last Active

November 21st, 2024 (yesterday)

Member Since

January 12th, 2017

Profile Description

Highly skilled and versatile customer service professional with over 8 years of experience supporting eCommerce, dropshipping, collections, medical record retrieval, and technical support operations. Proven ability to manage diverse customer needs across multiple industries while focusing on customer satisfaction and business efficiency.

W O R K  E X P E R I E N C E

Answering Service Agent (Sep 2024 - Nov 25, 2024, last day)
Answering Service Company

- Handle inbound and outbound calls for multiple clients across
various industries, providing excellent customer service and
accurate information.
- Providing clients with appointment scheduling, order
confirmations, and general inquiries in a timely and professional
manner.
- Assist in processing urgent requests, including emergency
dispatches, ensuring immediate attention to critical situations.
- Maintain detailed logs of all calls, messages, and service requests,
ensuring proper documentation and follow-up actions are
completed.
- Answer calls, take detailed messages, and accurately relay
information to the appropriate department or person.

CSR / Claims Administrator (Feb 2022 - Aug 2024)
Ecommerce / Dropshipping Company

- Responded to inquiries regarding WISMO (Where Is My Order), tracking shipments, pricing, availability, update customers on stock replenishment timelines and backorders.
- Handled returns, exchanges, and refund requests, ensuring adherence to company policies.
- Efficiently processed order cancellations, address updates, and order modifications.
- Used CRM software to track customer interactions, log issues, and follow up to ensure complete resolution.Processed, investigated, and submitted claims to carriers and vendors.
- Collected documentation to support the filing of carrier claims for damage, total shortage, service failure, lost shipment, and vendor claims for defective products.
- Performed Data Entry by entering data accurately into Salesforce and Google Sheets/Excel and is responsible for reviewing and updating data as needed.

Technical Support Specialist (Mar 2020 - Feb 2022)SaaS / PaaS Company

- Provided technical support to customers daily via phone, email, and live chat, diagnosing and resolving hardware and software-related issues.- Responded to inquiries regarding WISMO (Where Is My Order),tracking shipments, and ensuring customers were kept informedabout the status of their orders.- Handled refund requests, ensuring adherence to company policieswhile prioritizing customer satisfaction.- Assisted restaurant owners with issues on disbursement reports,billing, and account cancellations.- Documented and tracked all customer interactions, includingproblem descriptions, solutions provided, and follow-up actions,using CRM and ticketing software.- Performed Data Entry, verification, and updating of clients' data. Responsible for assessing small and substantial modifications.
Customer Service / AR & Collections (Mar 2017 - Mar 2020)Ecommerce Retailer Company
- Delivered exceptional service to customers daily in a busy retail e-commerce business, answering inquiries and resolving complaints.- Responded to inquiries regarding WISMO (Where Is My Order),tracking shipments, pricing, availability, and ensuring customerswere kept informed about the status of their orders.- Processed returns, exchanges, and refund requests, ensuringcompliance with company policies while maintaining a focus oncustomer satisfaction.- Processed order cancellations, address changes, and orderchanges promptly.- Processed daily invoices and posted payments to customeraccounts, ensuring accuracy and timeliness.- Reviewed aging reports weekly to identify overdue accounts andinitiated collection calls and emails to resolve outstandingbalances.- Negotiated payment plans, resolved discrepancies, and negotiatedsettlements.- Filed shipping claims with trucking companies for damaged andlost orders.
Medical Records Retrieval Specialist (Upgrade to see actual info 2017 -Nov 2017)Health Medical Insurance

- Retrieved and managed patient medical records from varioushealthcare providers, ensuring compliance with HIPAA andconfidentiality standards.- Coordinated and tracked medical record requests, ensuring timelyand accurate delivery to insurance companies, legal teams, andhealthcare providers.- Communicated with medical facilities to request records, follow upon outstanding requests, and resolve any discrepancies or issuesrelated to missing or incomplete records.- Ensure medical records are scanned, filed, and indexed accuratelyfor easy retrieval and future use.
Customer Service / SME Escalations (OCT 2015 - APR 2016)Financial Account

- Handled escalated complex customer service inquiries related tofinancial products and services, including money transfers,payment solutions, and account management.- Lead escalations for high-priority or sensitive customer cases,offering expert resolution to issues related to transaction errors.- Analyzed customer feedback and service interactions to identifyrecurring issues and work with cross-functional teams to developand implement solutions to improve customer experience.- Utilized CRM tools, ticketing systems, and reporting dashboards totrack customer interactions, analyze performance metrics, andensure timely follow-ups and issue resolution.
Medical Insurance Customer Service (FEB 2014 - SEP 2015)Health Medical Insurance

- Assisted medical providers with questions regarding claim status,coverage, and payments, offering detailed guidance on benefitlimitations and financial responsibilities.- Reviewed and determined charges for services requested bypatients, ensuring alignment with insurance coverage.- Investigated claim denials, reviewed policy terms, and determinedthe root cause of discrepancies, providing patients and healthcareproviders with clear explanations of outcomes.
A D D I T I O N A L  W O R K  E X P E R I E N C E
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