Customer Service Pro | Expert in Data Entry & Email Support

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

February 2nd, 2025 (6 days ago)

Member Since

December 8th, 2024

Profile Description

Hi there! I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, your friendly and efficient Virtual Assistant, here to help you streamline your business operations and elevate your customer experience. With years of experience in Customer Service, Data Entry, and Live Chat/Email Support, I’m passionate about offering seamless, proactive solutions that make your daily tasks easier, so you can focus on growing your business.

Here's how I can assist you:
Live Chat & Email Support: I’ll manage your live chat and email inbox, providing prompt, professional, and friendly responses to your customers, ensuring their needs are always met.

Customer Inquiry Management: From answering product questions to resolving issues, I’ll handle all customer inquiries efficiently, ensuring a smooth experience from start to finish.

Data Entry & Database Management: I’ll keep your data organized, up-to-date, and accurate. From inputting information to managing customer records, I ensure your systems run like a well-oiled machine.

Order Processing & Tracking: I’ll assist in processing orders, tracking shipments, and managing returns to ensure your customers are always in the loop and your operations stay seamless.

CRM Management: I’ll manage and update your CRM system, keeping customer profiles, communication logs, and transactions organized for easier follow-up and relationship building.

Product & Service Research: Need to stay ahead of the competition? I’ll conduct thorough research on market trends, products, and services to provide insights that help grow your business.

Ticketing System Support: I’ll manage support tickets, ensuring that each one is addressed promptly, efficiently, and with the highest level of customer satisfaction in mind.

Inventory Data Entry & Management: I’ll keep your product catalog updated, ensuring stock levels, descriptions, and prices are accurate so your customers always know what’s available.

Inbox Campaign Support: From setting up email campaigns to managing replies, I’ll assist in creating and maintaining email communication that keeps your customers engaged and informed.

Customer Feedback & Review Management: I’ll track and respond to customer reviews and feedback, turning them into opportunities for improving your service and building stronger relationships with your audience.

Appointment Scheduling & Calendar Management: I’ll manage appointments, meetings, and events to ensure that your schedule is always organized, with no overlaps or missed opportunities.

Social Media Customer Interaction: I’ll handle customer inquiries and comments on your social media platforms, ensuring timely responses and consistent brand messaging.

I’m proficient in Google Workspace, Microsoft Office, Trello, Slack, Canva, and many other tools, ready to seamlessly integrate into your existing workflow. Whether you need customer support, admin help, or a combination of services, I’m here to provide the expertise and reliability you need to succeed.

Let’s connect! I’d love to discuss how I can support your business’s growth and efficiency. Together, we can create a smooth, well-organized system that works for you and your clients.