Data Entry Expert/Customer Support/Logistics Coordination

For almost a decade of working, I have honed my data entry skills through a diverse range of roles, each providing a unique perspective and enriching my expertise. I have developed a keen eye for detail and an ability to work efficiently under pressure. My experiences have not only improved my technical abilities but also enhanced my problem-solving skills, allowing me to adapt to various challenges in the workplace.

My experience at SKF has equipped me with the skills and knowledge to excel in customer support and relationship management. My primary responsibilities included managing customer accounts and inquiries, resolving issues, and maintaining detailed records of all interactions. The following areas are part of my expertise: Customer Communication, Problem Resolution, Data Management, Customer Feedback and Relationship Building with the customer.

During my 3-month tenure as a Freight Coordinator at Amerifreight, I quickly adapted to the fast-paced environment and acquired a wealth of skills. In this role, I managed the logistics and data entry of shipment details, ensuring all freight information, including delivery schedules, was entered accurately into the system. We used email, phone, and text channels to communicate with customers and carriers, ensuring efficient coordination. Additionally, I was involved in dispatching and processing payments, further showcasing my organizational and multitasking abilities. Despite the brief duration, my proactive approach and attention to detail were instrumental in streamlining operations and minimizing errors.